Halo team apologizes for The Master Chief Collection woes, pledges to ‘make this right’

Since Halo: The Master Chief Collection was released on Xbox One on Nov. 11, the game has been hampered by matchmaking issues, making what was supposed to be a celebration of the Halo franchise a less than ideal experience for its fans. Nearly two weeks in, the game’s issues have resulted in developer 343 Industries formally apologizing for the game’s performance.

In a letter from 343 Industries studio head Bonnie Ross, she personally apologizes on behalf of her studio, saying the developer is “committed to working around the clock” until The Master Chief Collection‘s issues are resolved.

“On the matchmaking front, we have encountered unexpected issues that were not apparent in our internal test environment and that have resulted in a frustrating experience, including long matchmaking times and low session success rates,” Ross said. “Within 343 Industries and Xbox, I can assure you that resolving these issues is our #1 priority. We continue to partner with the Xbox platform team to analyze all data to make ongoing server-side adjustments to continually improve the matchmaking experience. We are also preparing additional content updates that will address existing campaign, UI, and other issues to improve the overall experience. With each update we will carefully analyze data to confirm that the improvements we’re seeing internally are also happening with fans at home.”

Ross says 343 is working on “multiple server-side tweaks and game content updates over the coming weeks,” including one that’s on track for this week. Longterm, Ross says 343 plans to “make this right” with Halo fans.

“While our team works on continual improvements and towards solutions, my commitment to you is that we will take care of all owners of Halo: The Master Chief Collection,” she says. “Our primary and continued focus is first on fixing the issues at hand. Once we’ve done that, we will detail how we will make this right with our fans.”

Halo: The Master Chief Collection joins a long list of recent releases that have functioned poorly at launch, requiring multiple updates post-release to address performance problems.

For more on The Master Chief Collectionread Polygon’s review, which reflects the “broken” multiplayer component in a score update.