Some Watch Dogs users are stuck at the game’s loading screen because of a bug that Ubisoft acknowledged on the game’s official Twitter account this week.
A nearly 200-page long thread on the Ubisoft forums that began May 27 and continues through today details the multiplatform problems users have with the game. Initial posters speculated that the bug might be related to redeeming Uplay unlocks, though others have reported becoming stuck without using Uplay.
Ubisoft took to Watch Dogs official Twitter account this week to acknowledge that some users are stuck and assure them that a fix is in the works. The developer also encouraged those who’ve encountered the problem to submit a ticket through Ubisoft’s support site.
Shortly after Watch Dogs’ release, those who purchased the game from the PlayStation Store reported a downloading problem that also prevented them from playing the game.
For more on Ubisoft Montreal’s open-world game, which sold 4 million copies in its first week of release on PlayStation 3, PlayStation 4, Xbox 360, Xbox One and Windows PC, be sure to read Polygon’s Watch Dogs review and watch the video below.